One negative customer service experience could result in a once-loyal customer never supporting your business again. Conversely, outstanding customer service experiences often result in 5-star reviews and long-term client retention.
One way you can take your customer service to the next level is by hiring a virtual assistant in the UK. In this article, our team at VAssistme outlines some of the reasons why virtual personal assistants in the UK can be an asset to your customer service team.
Excellent Customer Service Skills
Virtual assistants are known for being patient, communicative, and having excellent interpersonal skills, which make them a true asset when it comes to customer service. These are not simply personality traits, but skills that our virtual assistants in the UK have honed to make them an asset to any business that they work with. Their friendly and polite demeanours ensure that customers have a positive experience when interacting with them, whether it be on social media or via email.
Scalable Services
One of the best things about virtual assistants is that they are able to grow with your business. Their services are fully scalable, and you only ever pay for the amount of time that they work each month. With your needs changing from month to month, scalable services are a must!
Can Work Unusual Hours
If you want to offer 24/7 customer support, then a virtual assistant is your best option. Virtual assistants are happy to work unusual hours. And with their help, you can ensure that your valued customers are never left in the dark. Offering 24/7 customer support is essential for businesses that have an international client base, but any business would benefit from being available to its clients at all times.
No Need to Provide Them Any Equipment
When you hire a virtual assistant in the UK, the only things you will need to provide them with are your business information and goals so that they have a deeper understanding of your business offering. VAs have everything they need to perform their job from a remote location, so you won’t need to spend money on setting them up with equipment.
Are you ready to hire a virtual assistant in the UK to help you with customer service and other areas of your business? Contact us at VAssistme so that we can help you outsource a virtual assistant in the UK who would be a great fit for your business.