FAQ

We hire our VAs according to the hours that you require. If you need your business to operate 24/7, you can consider hiring multiple VAs.

The decision of whether or not you want the employee to work on public holidays in the United States is entirely up to you. Keep in mind some employees will request days off for their own public holidays and ask for time to make up for the missed hours.

As the contract dictates, you will only pay your VA for the hours they work - no sick or holiday pay will be paid. However, most companies will allow them to work extra hours before or after an event in order to make up for the lost time and missed hours.

Payments are made monthly as a subscription. Payments are made on the same date each month on the day before your VA starts work. You will receive a receipt for your payment.

The candidate resumes are carefully screened and selected, and only the best ones are forwarded for you to review. From there, you can choose the best candidates to interview. If none of the candidates suit your standards, we will carry on looking until we find the best VA for your needs.

 For our contractors to be successful, they must have access to a secure, reliable Internet connection as well as a computer that meets our computer requirements. Ideally, they should also have access to a backup internet connection and computer in case something goes wrong.

The same applies to your VA as with staff at your office - as long as you're approachable and communication is open and easy, you'll get to know them just like you would if they were next to you in the flesh.